P.P.I. (probably politically incorrect)

This isn't my normal blog post. I generally try to stay away from the negative and just let people know about the good things that are going on in my life. Today I am home alone since Zack is working and I need to rant. Since I can't rant to him, I have come to the Internet.
Zack and I each have a bank account with PNC, we also have a savings. Before we got our tax refund we ended up needing to use some of our savings for bills and were below our minimum amount, so we were charged a service fee. Shortly after, I put the money back into our savings and assumed all was well. I was wrong, I just looked today and at the end of May we were charged another service fee. I thought to myself "What the heck? I am going to call them and see what is up." So I call PNC, spend 5-8 minutes while they tell me "All of our operators are currently assisting other customers" and "your call will be answered next" with interludes of non distinct music. Finally a woman answers the line and I can't understand a freaking word she is saying! Finally she verifies who I am (by my bank card, yeah no one could pretend to be me with that) and I tell her my problem. Basically, even if I put more money in my account in the first week of my statement, it's an average of all 30 days, well my average was below my minimum so I got charged again. Nothing she can do, blah, blah blah.
What happened to customer service?!! What happened to people in America dealing with the problems of people in America?! I hate to sound like an ignorant, other-culture-hating person, but seriously, what the hell?! I would just like to once call a help line and get someone with a southern accent, or a Brooklyn accent, I can barely understand those people either, but at least we're giving jobs to our own countrymen! I don't think that I'm a bad or hateful person, but my sphere of caring goes like this 1. my own biological needs (food, shelter, etc) - 2. my family - 3. my friends - 4. my workplace (it directly affects #1) - 5. my state - 6. my country - 7. countries with my friends or family in them - 8. elsewhere on earth. It isn't that I don't care about others plight, it's just that there's other stuff I care about more.
I could probably write more, but I should save it for another day and another rant. The most annoying thing was that I only looked at my bank account while killing time waiting for this documentary on Roman Polanski to start. Now it's probably half over. ::Sigh:: What a world we live in.